Shipping & Delivery
All of our packages are shipped with DHL EXPRESS. If DHL EXPRESS does not deliver to your country, we send your package with POSTNL.
As soon as you have placed your order, our warehouse will process it.
(it is essential to provide your email address while you place an order).
May you experience any difficulties in this process, please do not hesitate to contact our customer service on [email protected]. They will try to help you within 48 hours.
Once your order is processed and send, you will automatically receive an email from DHL EXPRESS with a track & trace number to track your package, and a delivery date.
When your order is sent through POSTNL, our customer service will email you your tracking number and will explain to you how to track your order. After that, you can track it up to arrival.
The returning is very easy!
Are you not happy with your purchase? We are happy to accept the returns and refund on the items that are in original condition within 14 days of receiving your order.
- We do not cover any returns back to us.
- Any items must be in the original condition with all the accessoires. All items will be reviews upon return.
- If we received an item in an unsuitable condition, the refund will become void and the item(s) will be sent back to you as paid by the company.
- If we received an item too late, the refund will become void and the item(s) will be sent back to you as paid by the company.
- If you loose your return slip, click here.
- Are the goods damaged or wrong delivered? Please contact us within 2 working days after receiving your order!
- If your refund is accepted, you will receive an email with the confirmation of the refund.
- It can take up to 7 workingdays to receive the refund on the card you have paid with.
- The items you wish to return are your responsibility until we have received them. Keep a proof of your return when you have sended the package back.
Any returns should be sended to:
Van Voordenpark 13, 5301 KP
Zaltbommel, the Netherlands
The return tracking code you need to e-mail that to [email protected]
We only accept returns with DHL!